Happy Clients Means A Happy Team
One of the things that we’ve been working really hard at lately is operational excellence. It’s something that has traditionally come as a challenge to us, largely because we’ve been busy working in the trenches and concentrating on the immediate tasks at hand. As our workload has increased, we have been careful to maintain the same amount of attention to customers and response time. However, we have just recently put in a new system of working together, and the early results are in: our clients seem to be pleased. We just launched the Method Advisors website today, and Eric Stewart sent along the following note.
“Thanks again for your great work, and your unparalleled responsiveness throughout the process. I realize that you probably aren’t hit with continuous requests like I’ve thrown at you guys for the past few months.”
It’s notes like this—and the good feeling the whole team gets when seeing it—that make the difference here at the ‘flat.